Update: Ancestry.com to Drop MyFamily, MyCanvas, Genealogy.com, Mundia and the Y-DNA and mtDNA Tests

I wrote last week (at http://wp.me/p5Z3-lk) about Ancestry.com’s decision to cancel a number of products and services. The article generated a lot of readers’ comments that can be seen at the end of the article. Today, Ken Chahine of Ancestry.com published a response that explains some of the reasons why the company decided to terminate the Y-DNA and mtDNA products.

You can read Ken Chahine’s article at http://goo.gl/CkGt6F.

9 Comments

I love that they responded with more information. Still unfortunate about the samples though.

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Mycanvas is the only way to create a half way looking book. The Family Tree maker software cannot begin to compare. It is less than basic and very hard to use. I am terribly upset, I am a member of Ancestry.com and own FTM and feel abandoned by Ancestry. Does anyone know of another ancestry software that has professional looking publishing software?

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    Donna Martin-Netherton- Iowa June 25, 2014 at 9:34 am

    I , too, am a longtime user of ancestry.com…I have multiple projects in mycanvas that are in progress with hundreds of hours spent on them..there is NO way I can complete them all before Sept 1 ( not to mention the web site outages these past few weeks!)….I also have 715 photos I have uploaded to my canvas and now have been told by ancestry that I CANNOT download them so they will all be deleted…..many photos I had borrowed from various relatives and no longer have them in my possession..WHY can’t we at least download our photos before everything is deleted !! I am heartbroken over my canvas being suspended! And extremely disappointed that ancestry is not helping those customers regain the content that was uploaded to my canvas and ancestry.com trees.

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    I would go to the ancestor.com Facebook page and post your displeasure! Maybe pressure from users would help change their minds.

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I also am really disappointed that Ancestry are dropping My Canvas, but it appears profit comes before keeping customers happy. I will be ceasing my subscription when it is due for renewal.

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    “profit comes before keeping customers happy”
    Companies aren’t charities. Profit is the reason they’re in business. Imagine if a company tried telling shareholders and boards that it was intentionally losing money by keeping a product that was not generating revenue.

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I found a way to “download” my pages from my project in MyCanvas. I have CutePDF Writer which works like a printer. Since we can print our pages, I just send them to CutePDF and they are saved as PDF files. Not perfect, but better than nothing. But a note, “print” them at normal quality or you’ll loose some of the formatting. I thought of ordering another copy of the book, which I’ve updated, but I’m irritated enough that I won’t do that.
Oh, by the way, someone suggested posting complaints on the ancestry facebook page? I tried that, kept it polite and to the point. Never showed up.

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I don’t know if you can help but I will ask anyway. After 2 years and 4 months I finally finished a family book project this summer. It is about 145 pages long. I ordered 5 books and received them today from mycanvas. I sat down to amaze myself and I opened to the 2nd or 3rd page and the pages started fallling out. I was horrified. I checked all 5 books and 4 out of the 5 have binding problems and pages coming apart. These books are gifts for family. I called Ancestry and they said to take pictures of each book and email them to mycanvas support and they would replace the books. I am just astounded that I spent 100 dollars per book and they fall apart. Do you know anyone else with this problem?

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    Yes, although the book that just came wasn’t that bad. The binding was loose, but since I knew I was going to revise it immediately I didn’t complain. I should have. I guess I will have to step up my work and order sooner than later to leave room for a re-do by mycanvas…How sad.

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