I was delighted about one notice I read this week: Phil DeSilva is joining the Technical Support department at Wholly Genes Software, the producers of The Master Genealogist Software.
I first met Phil about 15 or 16 years ago when he joined the staff on the CompuServe Genealogy Forums. I soon discovered that he is both a very knowledgeable genealogist as well as a computer expert. He also is very good at explaining things to others; I saw him do that hundreds of times on CompuServe's Genealogy Forums.
The first time I ever saw the beta version of The Master Genealogist (or was it the alpha version?), Phil DeSilva was there too. He became very interested and immediately signed up as a beta tester. I don't know if he was "the first beta tester" or not, but he certainly was one of the first. This bodes well both for Phil and for Wholly Genes Software.
The following is the announcement from Wholly Genes Software's recent newsletter:
The last edition of this newsletter noted that Wholly Genes had a position available in our Technical Support department. Like you, we really don't like talking to software "support" people who are just computer geeks with little understanding of the subject matter. That's why Wholly Genes always tries to find support staff who have a strong interest in family history --and usually from within the TMG community.
On that score, we couldn't have done better than Phil DeSilva. Phil has been a family researcher for more than 30 years, nearly half of which was with TMG. He was a "sysop" (system operator) on the CompuServe genealogy community in the early 90s where the blueprint for TMG/DOS was original designed and evolved through many versions. Phil was an active beta tester on those very early versions of TMG so he understands its fundamental principles and he has an insider's understanding of its evolution.
We're thrilled to welcome Phil to Wholly Genes and we're sure that you'll find him to be a valuable addition to our support team. You can find him at the company headquarters (x130) and firstname.lastname@example.org.