Wholly Genes Software has announced the latest extension of its quality customer service: Live Chat Support. The following announcement was written by Wholly Genes Software:
The main portal for technical support is still the support sections of our Wholly Genes Community Forum at http://www.WhollyGenes.com/forums.htm but sometimes you may have a quick question or one that just can't wait for a return message. Our support technicians are standing by to chat with you in real time! It's the best of both worlds: immediate and knowledgeable support without the expense of a phone call.
The Wholly Genes web site, community forum, and web store include a new icon that will often say "Need Help? Click to chat with a LIVE support technician." When no technicians are available, the icon says, "Need help? Technicians are not available now but click to leave a message." The new chat system uses your browser and does not require any software to be installed on your computer.
Technicians are generally available during regular business hours, Monday through Friday, 9am-5pm Eastern time. However, you might even find support available at odd hours, on weekends, or when the office is otherwise closed (e.g., for inclement weather).