« PC Magazine's Review of Family Tree Maker 2008 | Main | The Library Problem »

December 11, 2007

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Jim

I too used the new version of Family Tree Maker and used it from the very beginning. I have used this software for years, starting with version 3 so I was familar with how to do stuff. After quite a long while it refused to make a GEDCOM file. I then discoovered that all those hours and hours of research had been lost. The program had scrambled the source data... putting marriage data in the death, loosing the source citation on almost all of my tree and cloning people here and there. I contacted support for what to do. It took a week to get a response that said they were working on a patch to fix the problem. Now I am going through the entire tree name by name in a different program trying to save what I can. I can not express how angry I am. I did all the right things... backed up regular and documented every entry. My only mistake was to trust that a program was doing what it started out to do. When I first began using the program I thought it was the greatest thing since penut butter but somehow in thier updrages things went terribly wrong. I would say keep your old tree maker current if you use this program... you just might need it someday.

Alexa

It might help others if you give us the name or version of Family Tree Maker. I've heard others complain because FTM 2008 is too slow, etc. Is this the one you mean? About a year ago I bought FTM version 15, and updated it online to version 16. I haven't had any problems with it.

Thanks for the warning.

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