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May 22, 2008

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Findmypast subscriber

A note of caution to Explorer subscribers to Find My Past.com:

The advertised 'unlimited' access to data is not at all honest.
I am a retired, hobby researcher, with a couple of trees which I like to work on about 6 hours per week. I purchased an Explorer subscription to FindMyPast priced at 89 pounds for a year. They (customer service desk at FindMyPast.com) started harassing me about using the site too much: they claimed that 1000 lookups per month (that is, 35 per day) was way above average usage and accused me of overusing the site!! They threatened to charge my Visa for extra fees even though I had purchased an Explorer subscription. When I protested, they apologized, then a month later they started harassing me all over again, even though I had not even accessed the site during that month!!! What a money grab - and these records by all rights should be publicly accessible...after all, they are only lists of dead people.

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