I wrote a newsletter article last year about my experiences using magicJack, a device that allows you to make telephone calls over the Internet. I had a positive experience with it, but I also use Skype, a competitive service. I continue to use Skype most every day but stopped using magicJack since I don't need two such services. One will do.
My experience with magicJack was positive, but I have since heard many complaints about the service and the company that produces it. Now I have been told that the number of complaints has become so large that the Better Business Bureau has rated the company as "F," the Bureau's lowest rating.
Quoting from the Better Business Bureau's web site, an "F" rating indicates:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
Details may be found at the Better Business Bureau's web site at: http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92003333.
Based upon the BBB's rating and the many complaints I have read, I no longer recommend magicJack. I have also deleted my previous review from this web site's archives.
I continue to use Skype every day and am pleased with it.