About a year and a half ago, Ancestry.com created Expert Connect as a way to provide additional assistance for members. Expert Connect was billed as a "clearinghouse" that allows individual genealogists to find and hire genealogy professionals. In short, it was to be a method to find professional genealogy researchers with expertise in the area you seek. You can read my announcement of the new service in the June 24, 2009 newsletter at http://blog.eogn.com/eastmans_online_genealogy/2009/06/ancestrycom-announces-expert-connect.html
In my description, I wrote, "I think this new service is going to be a winner." I guess I have to eat those words as Ancestry.com has now announced that Expert Connect will cease to operate on March 18, 2011.
No reason was given for the shutdown although one has to assume that the profits weren't there.