As mentioned in this newsletter on January 2 at http://goo.gl/aOOX1, the well-known DNA company, 23andMe, is receiving a lot of complaints from genealogists concerning the company's change in policy regarding their customers' access to the genetic-data-based information in their accounts. The controversy obviously reached senior management at the company. 23andMe co-founder and CEO Anne Wojcicki has now published An Update to 23andMe Customers.
Wojcicki writes, "Let me begin by acknowledging that there are many things we could have done better over the years and there are especially things we could have done better with this recent incident involving the changes to our subscription. We admit that we make mistakes. We will continue to make mistakes. I can personally promise you that we will try to listen more and do better. Dedicating resources to our ancestry product and improving our customer service are top priorities for 2012. We hear you loud and clear and we will be making changes."
Further in the Update, she states, "Non-subscribing customers will have access to the health reports, Relative Finder matches and other ancestry tools that existed while they were subscribing. They will not get access to new or updated reports, new or updated relative finder matches or new features."
You can read the complete Update to 23andMe Customers at http://spittoon.23andme.com/2012/01/08/an-update-to-23andme-customers/
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