Here is an extract from an article written by Erin Jordan and published in The (Cedar Rapids, Iowa) Gazette:
The Iowa Attorney General’s Office will investigate a Cedar Rapids company that digitizes newspapers and other documents after complaints from across the country about “deceptive and misleading” practices that include charging subscribers for involuntary donations to a charity run by the company’s founder.
Heritage Microfilm and NewspaperArchive.com, 855 Wright Brothers Blvd., Suite 2A, are accused in dozens of complaints filed with the state and the Better Business Bureau of not allowing subscribers to cancel services, refusing to grant refunds and failing to answer calls or emails.
Albuquerque, N.M., genealogist Kerry Scott blasted NewspaperArchive.com in a May 2 post on her blog, www.cluewagon.com, that garnered 169 comments.
Scott said the company renewed her subscription against her wishes and charged her credit card for “donations” to a charity, Global Way Makers, because Scott hadn’t seen a box online where she had to opt out.
The article goes on to say that sixteen people filed complaints about NewspaperArchive.com and Heritage Microfilm with the Attorney General’s office in 2012 and 2013.
You can read the full article at http://goo.gl/QaXLAr.