to Transfer the MyCanvas Service to a New Home

This past June, announced that the company was retiring the MyCanvas website and service in September 2014. Details may be found in my earlier article at Now the company has made arrangements to transfer the MyCanvas content to another company. The following was written by Eric Shoup, Senior Vice President of Product at

We’ve heard from many people who love MyCanvas and hate the idea of it going away. Well, we have some good news for you: It’s not going away after all! We were successful in finding a new home for the service at Alexander’s.

Founded 35 years ago, Alexander’s is a Utah-based printing production company that has been the long-term printer of MyCanvas products including its genealogy books, calendars, and other printed products. This makes the transition of MyCanvas to Alexander’s a natural fit.

It’s our hope that this agreement will not change the experience for MyCanvas customers. In fact, Alexander’s plans to make some exciting improvements we think you’ll love. Additionally, MyCanvas will continue to be available from the website as we believe in the importance of sharing family history discoveries and see MyCanvas as a way to deliver this ability to our customers.

The transition of MyCanvas will take about six months. But in the meantime, all MyCanvas projects will remain accessible on until it moves over to Alexander’s next year. We will continue to communicate details as the transition moves forward.

We want to thank our loyal MyCanvas customers for all the projects you have built and printed with us over the years. We’re excited about this new owner of MyCanvas—and we think you will be too.

Have more questions? Please check out the FAQs at


this is good news. will now step up and also do the right and honorable action with which was marketed as a “permanent” place for family information? The genalogy world is watching and we have long memories!


Maybe they’ll reconsider the DNA decision now….fingers crossed.


Great, I’ve already deleted all my projects.


That’s exciting news. I just checked the FAQ and this company will be able to service Canadian customers.


I went into MyCanvas (Ancestry’s publishing feature) and received this message:
“MyCanvas is now part of Alexander’s. As part of that transition, your projects and images need to be imported to our new site. We have started that process now.
Once your images have been imported, you can go to your project list by clicking the “Proceed to My Projects” button on the right.
You may see that some of your projects will not be available while they are importing. This process can take some time, depending on the number of images and projects you have.
Once a project has finished importing, its thumbnail will be visible and it will become clickable.”

It has been 12 hours and it is ‘stuck’ at 93% complete. So much for trying to finish up the book I was printing. 😦 Anyone else having problems? Any estimate on when I will be able to see my projects again?


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