In the June 24, 2014 newsletter, I published an article entitled Heritage Microfilm and NewspaperArchive.com Under State Review After Complaints. The article is still available at http://goo.gl/zU9Jvt. Newspaper Archive Inc. provides online access to digitized newspapers from across the country. The company’s customers are mostly genealogists, historians, and others interested in retrieving old newspaper articles. The article stated:
“Heritage Microfilm and NewspaperArchive.com, 855 Wright Brothers Blvd., Suite 2A, [Cedar Rapids, Iowa] are accused in dozens of complaints filed with the state and the Better Business Bureau of not allowing subscribers to cancel services, refusing to grant refunds and failing to answer calls or emails.”
It took a while but the case has now been settled.
The company has been ordered to pay $100,000 as part of a settlement with the Iowa Attorney General’s Office over deceptive online practices. The money will be used to refund customers unwittingly charged for donations to a charity.
You can read more in an article by Erin Jordan in the (Cedar Rapids) Gazette at: http://goo.gl/wRuJ2e.