Newspaper Archive Inc. pays $100,000 for Deceptive Online Practices

NA_LogoStackedIn the June 24, 2014 newsletter, I published an article entitled Heritage Microfilm and NewspaperArchive.com Under State Review After Complaints. The article is still available at http://goo.gl/zU9Jvt. Newspaper Archive Inc. provides online access to digitized newspapers from across the country. The company’s customers are mostly genealogists, historians, and others interested in retrieving old newspaper articles. The article stated:

“Heritage Microfilm and NewspaperArchive.com, 855 Wright Brothers Blvd., Suite 2A, [Cedar Rapids, Iowa] are accused in dozens of complaints filed with the state and the Better Business Bureau of not allowing subscribers to cancel services, refusing to grant refunds and failing to answer calls or emails.”

It took a while but the case has now been settled.

The company has been ordered to pay $100,000 as part of a settlement with the Iowa Attorney General’s Office over deceptive online practices. The money will be used to refund customers unwittingly charged for donations to a charity.

You can read more in an article by Erin Jordan in the (Cedar Rapids) Gazette at: http://goo.gl/wRuJ2e.

11 Comments

David Paul Davenport January 28, 2016 at 1:30 pm

I have used newspaperarchives through the Family History Portal for many years and have never received a response to any email. Although I am generally pleased with the quality of the images, and have learned that many, many, “pages” are mis-identified. Many issues that appear to be missing have been merged with those that are listed, but I am baffled by the indication that many issues have only one page – this isn’t possible because every piece of paper has two sides!.

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I have not been able to cancel!

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I wonder if these charges were the reason why Archive.com dropped them for Newspapers.com recently?

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    No, it’s because Archive.com is part of the Ancestry.com family as is Newspapers.com. Before its takeover by Ancestry, Archive was a pretty good site. Ancestry gutted too much of it to encourage people to go with Newspapers.com and Ancestry.com. I stopped subscribing after Ancestry took it over.

    Like it or not, NewspaperArchive is still a major player in the newspaper archive business. I found stuff on it that I can’t find on GenealogyBank or Newspapers.com. I am not a current subscriber as I don’t have the extra money, but plan on subscribing once I do have the money. I watch for specials and other ways to access it. Used to be able to access it at-home with Southern California Gen Society and President Hayes Library, but when they renewed, they had to restrict it to on-site at those two places.

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These are the same folks that recently called to say they could not renew my subscription because my credit card had changed. After speaking for a few minutes I realized they were NOT my existing subscription service. They were fishing for a renewal of a one month subscription I had a year or two ago. I told them their policy of 25 page views a month was a joke and that I did not want to “renew.” They then cancelled my none existent subscription.

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I had a subscription to NewspaperArchive.com for about five years which automatically renewed at an annual rate of about $100. When my subscription auto-renewed in 2013, it was the same rate, but for only six months. If I hadn’t been paying attention, I might not have noticed that the rate had doubled. Since they quit offering annual subscriptions at that time, I can’t help but wonder if that was their plan, to take advantage of subscribers who didn’t notice the change when their subscriptions automatically renewed.

NewspaperArchive.com is now available on MyHeritage.com, but the search engine on MyHeritage.com doesn’t work as well.

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Yay!! It’s about time! What a bunch of crooks Newspaper Archive are. I use GenealogyBank now and am very happy with them.

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i almost got hooked into one of their “special offers” just now, but when i realized i couldn’t find their regular rates listed ANYWHERE on the website, i decided to apply Google
and just looky whut came up…
http://www.cluewagon.com/2014/05/want-a-full-refund-on-your-newspaperarchive-com-subscription-just-ask-about-their-charity/

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Has anyone noticed NewspaperArchives.com hasn’t updated in years of their newspaper lists? They have the same exact titles as back in 2013.

A lot of the web (except for online marketing) has stopped updating since 2013ish. I am not a conspiracy theorist but the whole internet infrastructure has gone to pot when the government shut down of 2012 happen and the democrats locked republicans out of office and blocked areas that didn’t needed to be blocked which people eventually fought back. I don’t think the government fully reopened it was just to tickle our ears

The only reason things seemed to repopen was people just started fighting back by removing barriers like at the Washington Memorial where you could see barriers thrown aside and the police not stopping it since no act of violence was committed nor was property destroyed.

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