Software MacKiev introduces FamilySync™ for Family Tree Maker Software

If you use Family Tree Maker software, you need to be aware of the following announcement written by Ancestry.com and Software MacKiev:

Last year, we announced the purchase of Family Tree Maker desktop software by Software MacKiev and because we wanted to make the transition to a new owner as smooth as possible, we committed at least a year of customer and product support. The goal has always been to maintain the capability to share your family tree data between files on your computer with your personal Ancestry online trees. We’ve been hard at work co-developing a new Ancestry gateway with Software MacKiev to use in their Family Tree Maker 2017, which will be available soon. We believe Software MacKiev continues to deliver the best value to users of Family Tree Maker with their focus and expertise in software solutions.

What you should know:

  • TreeSync will be replaced by Software MacKiev’s FamilySync™. In the new FamilySync, Ancestry’s search, merge, and Ancestry hints will all work as they do now for users who sync with their Ancestry trees and you can also look forward to more exciting new improvements.
  • FamilySync will be available only in Software MacKiev’s Family Tree Maker 2017 edition, which will be released on March 31, 2017.

The upgrade is free for all users who purchased a copy of a MacKiev Family Tree Maker edition since March 1, 2016. Those with previous Ancestry editions, or who got a free copy of Family Tree Maker 2014.1 or Mac 3.1, are eligible for discounted upgrades. The pre-order upgrade is $29.95 for those who sign up for Software MacKiev’s mailing list before March 29 and the upgrade will continue to be a discounted price ($39.95) for a limited time after March 29.

  • Between Wednesday, March 29 and Friday, March 31, there will be a short period where syncing functionality may be interrupted as Software MacKiev rolls out their new syncing technology.
  • As of March 29, 2017, Ancestry will no longer be supporting TreeSync, given the introduction of Software MacKiev’s FamilySync™. Software MacKiev will continue to handle all related customer questions for Family Tree Maker. Visit Software MacKiev’s Family Tree Maker Support Center at support.familytreemaker.com if you have questions.

For additional information, news and discounted upgrade offers for Family Tree Maker, visit www.familytreemaker.com.

18 Comments

I have updated and been using support email back and forth, still an issue with rainbow spinning wheel or soccer ball spinning spinning, very frustrating. Have Mac.

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I posted this info on the Ancestry.com message board for FTM and got a reply that it might be a hoax because there’s nothing on the MacKiev website about it. I also did not receive any notification from MacKiev about this, and I’m on their email list. Can anyone confirm this information?

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    —> Can anyone confirm this information?

    The announcement was written by Ancestry.com. I received it directly from Ancestry’s PR manager.

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    After I signed up for news letter, this is what I received.

    From: Family Tree Maker [mailto:familytreemaker@mackiev.com]
    Sent: Thursday, March 23, 2017 4:16 PM
    To: xxxxxxxxxxxxxxxx
    Subject: FAMILY TREE MAKER News – Thanks for Signing Up

    Greetings!
    Thanks for signing up for the Family Tree Maker mailing list!
    After six years as the developer of all the Mac editions of Family Tree Maker, we are so glad that Ancestry chose us to pick up where they left off as the publishers of this wonderful old brand. A new era for Family Tree Maker has begun, and we’re looking forward to keeping you up to date.

    Jack Minsky
    President
    Software MacKiev
    ***
    FAMILY TREE MAKER®
    Topics of Interest (see below)
    • Pre-ordering a copy of FTM 2017
    • Getting Technical Support
    • Facebook User Groups
    • Getting a Replacement Copy
    • Family Tree Maker Home Page Links

    PRE-ORDERING A COPY OF FTM 2017
    What you get depends on what you have already purchased.
    Already Bought MacKiev Edition
    If you have PURCHASED a copy of MacKiev FTM (2014.1 or Mac 3.1, not just a $10 backup disc or $14 USB drive) and are signed up for the FTM mailing list (you are, you have just done that), you’ll get an invitation to pick up a FREE download copy of FTM 2017 when it is released near the end of March.
    Bought Ancestry Edition or Older
    If you have NOT purchased a copy of MacKiev edition yet (FTM 2014.1 or Mac 3.1), either because you got your copy for free or because you just have not purchased a MacKiev edition yet, and you own a previous FTM edition, click here for a pre-order offer for a download copy of FTM 2017 for $29.95 (vs. $79.95 regular price) — since you are on the mailing list. After that, there will be an upgrade offer for $39.95 once the new edition is released.
    Newcomer to Family Tree Maker
    If you have NOT purchased FTM yet (any edition), click here for a pre-order offer for a copy of FTM 2017 for $79.95.
    ***
    GETTING TECHNICAL SUPPORT
    Software MacKiev is now supporting all versions of Family Tree Maker for both Mac and Windows, though Ancestry will continue to assist us behind the scenes through the end of 2017 and beyond.
    Where to Get Technical Support
    Companion Guide. The first stop for learning how to use features of Family Tree Maker is the Companion Guide which contains step by step instructions for everything you might want to do. You can open the guide from the Help menu while running Family Tree Maker.
    Knowledge Base. We have hundreds of helpful articles posted on our support site on a variety of topics that will be of interest to all users, and can help solve problems. To get to the knowledge base, just go to support.familytreemaker.com.
    Support Requests. If you don’t find what you need in the Knowledge Base articles (at support.familytreemaker.com) just click the link for “additional support” at the bottom of the page and you will see the Technical Support request form. Getting answers by email can take a few days though, and longer when we release a new product or a free update. If your question is urgent, or you have a quick question, consider dropping by for a Live Chat instead (see below).
    Live Chat. When you file a Support Request (see above) between the hours of 5am and 6pm EST (7 days a week), you will have an option to have a live chat with an experienced support agent. This can be very helpful for urgent issues, quick questions, and any problems you think might be easier to solve with a conversation than an email exchange. For a chart of live chat hours in your area, click here.
    Replacement Copies. We have set up an online Replacement Center which is always open. The Center provides free replacements for those with FTM 2014 or Mac 3 and later, and discounted upgrade replacements for older editions. If you are a registered user and find yourself needing a fresh copy, then have a look at “Getting a Replacement Copy” below. Note that the Replacement Center has the latest shipping version and does not include the changes provided by the updater. So you would still need to update after replacing your lost copy.
    ***
    FACEBOOK USER GROUP
    In addition to our own official Facebook page, there is an excellent unofficial but very active Facebook group with more than 6.000 members which you might want to consider joining. There are many there who are very generous in sharing their time and wisdom on how they use Family Tree Maker and to share tricks and tips with new users and old hands alike.
    Guidelines for participation. Keep in mind that this is an unofficial group of users and all of those offering help are volunteers who are not part of our company. Here are three guidelines to follow to keep within the group’s charter:
    1. PLEASE READ THE PINNED POST at the top of the group’s main window before posting. You will find many questions answered there so you don’t repeat something someone has already asked.
    2. Be respectful to those offering help. That includes ALWAYS checking for an answer in our Knowledge Base first (see above) so you don’t take up member time looking up those same links for you.
    3. Do not go to this group to “vent”. Instead, come see us in a Live Chat if something is upsetting you. We’re happy to listen and do our best to help everyone who is having a bad day.
    The main group is called “Family Tree Maker® Users”. There is also a smaller specialized Mac User Group. They are both closed groups but all FTM users may apply.
    ***

    GETTING A REPLACEMENT COPY
    For any users needing a replacement for FTM 2014 or Mac 3, we have set up a completely automated online Replacement Center. Whether you’ve had a hard drive crash, are moving to a new computer, or just need to reinstall FTM but your activation code doesn’t work anymore, you can use the Replacement Center 24 hours a day to get a fresh copy. Here’s how:
    Getting a Replacement Download
    1. Go to support.familytreemaker.com.
    2. Click “for additional assistance” at the bottom of the page.
    3. Click the Replacement Center tile.
    The Replacement Center checks that you have a copy of FTM 2014 or Mac 3 registered with Ancestry and then provides you with a free fresh link by email.
    You will also notice that the replacement copy installer doesn’t ask you for an activation code. That’s because we don’t use them. Why? Well, we don’t like them ourselves, so we decided a long time ago we weren’t going to torment our customers with them. Instead, we use this old-fashioned thing called the honor system. It’s been working pretty well for us for more than two decades now, so don’t expect us to be changing that any time soon.
    ***

    FAMILY TREE MAKER – HOME PAGE LINKS
    Almost everything you will need to know can be found on our Family Tree Maker home page.
    Home Page: http://www.familytreemaker.com.
    Links on the home page include:
    • FAQ – Find answers to the most frequently asked questions.
    • Feedback – Let us know what we’re doing right and what to improve.
    • Report a Bug – Tell us what you think needs to be fixed.
    • Suggest a Feature – What you would like to see in our next edition?
    • Beta Tester Signup – To help us test upcoming editions, sign up here.
    • Gift Collection – Perfect gifts for the family historian.
    Any Questions?
    If you have questions for us, please first read our FAQ as we’ve tried to answer the most common ones there. If you don’t find the answer you are looking for, please send your question through our Feedback Form which you’ll find on our FTM Home Page (see above). Thanks!
    ***
    © 2017 The Software MacKiev Company. Family Tree Maker is a registered trademark of The Software MacKiev Company. Ancestry.com and TreeSync are registered trademarks of Ancestry.com Operations, Inc.
    ***
    To be removed from future Family Tree Maker emails, just reply to this email with ‘unsubscribe’ in the subject line.
    Software MacKiev: P.O. Box 130410, Boston, MA 02113–0008, USA

    Like

Thanks. I finally found the entry on MacKiev’s website. Not the most intuitive site I’ve ever run into.

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Jim –
I appear to be in the same boat you were.
Where on their website did you find the $29.95 pre-order upgrade?
Thanks.

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Ancestry walked away from FTM, so RootsMagic advertised a partnership with Ancestry and after several miscues, is still promising a sync with Ancestry in mid-April 2017. In the meantime, MacKiev bought FTM and is going live with a synth at the end of this week. Interesting to see how this plays out….

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Great! I decided to go to RootsMagic, which was supposed to have syncing done by now. I bought their program. It’s not done. So now I’ll have to buy the FTM upgrade if I want to keep syncing going. Otherwise I loose the most updated versions of my trees and media for RootsMagic. Sigh….

Liked by 1 person

I don’t know if anyone else has experienced this, but I am a mac user with an older OS of 10.6.8. The upgrade that Mackiev has offered, 3.1 wil not work on my computer. It needs a higher OS. I have contacted Mackiev and they said they would send the free upgrade for the 3 program, which they did, but it was still the 3.1. I was under the impression that it was something other than the 3.1 that would actually work on an older OS. So unless I purchase a newer computer, I am still unable to sync my FTM with ancestry. Apparently for some of us ancestry didn’t wait until now to stop syncing FTM. I haven’t been able to sync my tree since last June. No offer of explanation from ancestry on that. One day I tired to sync my tree and it wouldn’t work. I’m very disappointed with this whole thing. The main reason I purchased FTM was so I could syn everything. Now I either look for a new software program( not Mackiev) or manually input the information.

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    I recently upgraded the latest FTM to a free Mackiev upgrade. It went seamlessly and is working great. The software works the same and the sync is faster than it was. I suppose I will have to by the new upgrade to continue, but wanted to share that in my personal experience, I have had no problems with Mackiev.

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    Jane,
    You may not have to purchase a newer computer. First find out from MacKiev what the minimum OS X system requirements are to run their software. Then check to see whether your computer can handle the newer version required. For instance, there’s a Wikipedia article here that will tell you what the requirements are for a Mac to be updated to system 10.10: https://en.wikipedia.org/wiki/OS_X_Yosemite
    You can purchase the newer OS software on eBay. The one caution is that upgrading to a newer OS may cause incompatibilities with some of the other older software on your Mac.

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    David,
    Thanks for the information. I had planned to upgrade my mac, however the OS that Mackiev uses is 10.8 or higher, mine is 10.6.8. The other problem as you mentioned would be possible incompatibilities with the old software. I would probably need to add more memory as well to cover the requirements in Mackiev. So I guess those of us with older systems will not be able to take advantage of any syncing program offered unless it will work on an older OS. I will check out the Wikipedia article. Thanks again.

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I order the free MacKiev program months ago, to try it out. I’m on their mailing list. I have not convert all my FTM files to the new MacKiev program, still experiments. MacKiev sent a message regarding upgrades and ordering the software. I ordered the software ($29cdn) and it came in an interesting wooden box and inside was a thumb drive which was imbedded inside of a wooden holder. This was an interesting approach since the software is all about trees.
Paul Caverly

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    FTM 2017 – FREE if you’ve bought a MacKiev edition. If you PAID for MacKiev FTM 2014.1 or Mac 3.1 the upgrade is free.
    Q: I bought one of those wooden FTM flash drives. Can I convert that to FTM 2017 somehow?
    A: Yes. Just order the FTM 2017 download and you will be able to swap the new installer for the old one on the USB drive (or keep them both if you like, there’s plenty of room). We will have a support article with step by step instructions on how to do that when FTM 2017 is released.

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Well, I certainly hope FTM 2014.1 works better than it has been. My trrees won’t sync and keep crashing. The only reason I stayed with FTM instead of going to RM right away was because FTM said they had their sync up and going. And, their 24/7 tech support isn’t. You send in an email and wait and wait and wait.

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Buried in the site is a link to pre-order the software upgrade (for previous users) in the U.S. at a discount now without signing up for the e-mail list. There are also links for other countries.

And click on Mailing List at the top of the FTM page to sign up for their e-mail list. Not really easy to find this stuff on their site.

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I migrated to a new Win computer and couldn’t find my copy of FTM 2014 so I was able to download the MacKiev version 2014.1 for free (not the upcoming March 31st version) and it worked fine. There is one caution, which was not made apparent in any of the lit or FAQ. MacKiev uses a completely different named directory/folder structure while keeping the original FTM folder intact. Their Win directory is named Software MacKiev and if explored in Win it looks like the old FTM folder structure. But Major Caution is required. If you are synching to Ancestry, DO NOT use any of the tree files in the older FTM directory!! I did this by accident (because they didn’t tell me) and broke my sync on Ancestry. Their cust service people helped get everything fixed via chat but it took awhile.

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