Update of MacKiev’s Family Tree Maker 2017 Release Plans

MacKiev has been working feverishly on the new release of Family Tree Maker 2017. There have also been hints in the MacKiev status reports that the folks at Ancestry.com also have been burning the midnight oil on their end as well.

The details have not been released but apparently one big show stopper has been getting the Family Tree Maker 2017 software in both the Windows and Macintosh computers to synchronize properly with Ancestry.com’s servers. Apparently, the problems are believed to be close to resolved. Beta test users reportedly have been performing updates for several days now.

If you are curious when the release will be finalized, keep an eye on the MacKiev.com status reports at https://support.mackiev.com/498640-RELEASE-OF-FTM-2017. Those status reports seem to updated about every week or so.

14 Comments

Why is Ancestry spending so much effort and money on this? Seems to me they divested themselves of FTM, and it should be MacKiev’s responsibility.

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    Family Tree Maker has to synchronize with Ancestry.com’s servers. Due to security considerations​, that is not a trivial exercise. Each copy of Family Tree Maker must be verified by the servers as authorized to have access. Imagine a typical evening when 30,000 or more users wish to synchronize.

    I suspect there are other issues as well. I certainly do not know all the issues involved.

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    Ancestry needs people to update their family trees as those ae a major reason for their source of income. Without those tree Ancestry would be just another source of raw data.

    Liked by 1 person

First, the ability for Ancestry customers to sync with their local software, be it FTM or RootsMagic or whatever, is something that Ancestry wants to offer, so their efforts on this are more than an FTM thing. It’s something to help differentiate them from other on-line genealogical research providers.

Second, while I’m only guessing here (based on many years of software development) I suspect that this change-over was what’s called a “turn-key” implementation, which is always tricky. This means you can’t (or don’t want to) run the old and new versions of the synchronization systems in parallel, you have to turn off the old one and turn on the new. Very worst case in this scenario is when, once you’ve “turned the key” there’s no going back to the old way. I think Ancestry found that after doing the Turning of the Key that their new synchronization system, while well tested before hand, didn’t scale up to the tens-of-thousands of users trying to synchronize at once. So they were stuck with a broken new system which they are now having to fix on the fly because they cannot fall back to the old one. Just supposition, but it’s a typical scenario and seems to fit the facts as we know them.

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I am one of the beta testers…….from the emails I’ve received, it sounds like it’s the “unusual” and very large trees that they are having issues with. What constitutes and unusual tree,I do not know.

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I am sure this is a “piddly-a**” comment, but here goes…I was offered the upgrade from FTM 2014 to 2014.1…trying to sync I get a message to upgrade to FTM2017, say what?! So those of us who did as suggested, will we be offered a FREE upgrade to FTM2017? Is the upgrade only necessary If one wants to sync to Ancestry?

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    I HAVE THE SAME FEELINGS AS THESE OTHER PEOPLE DO ABOUT THIS NEW PROGRAM FTM 2017 WE NEED TO KNOW THAT WE ARE NOT BEING SCAMED ON THIS NEW PROGRAM. PLEASE GIVE US MORE UPDATES TO KEEP US INFORMED ABOUT YOUR PROGRESS. THERE IS TOO MUCH SCAMMING GOING ON THESE DAYS THAT WE MEED TO KNOW THAT YOU ARE NOT DOING THE SAME TO US. I HOPE WE CAN TRUST YOU TO BEING DOING THE RIGHT BY US.

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I am beginning to believe we are dealing with vaporware. I very gladly gave them $$ for the upgrade and was promised delivery before April 1. I took them at their word that unforeseen problems caused a delay. But it has been more that 2 months since the failed delivery and we have not had a status update in more than two weeks. It also scares me that they “turned back on” the old upload scheme, that tells me they are not even close to solving the problem. Finally I applied weekly for their “test drive” and did not even get a form letter denial. A few more weeks and I am writing a letter to my state’s attorney general.

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    I’m with you, Jim Martin. I paid for a copy of FTM 2017 months ago and haven’t seen it yet. They keep telling us they are working on ironing out the software problems, but I still have stacks of data to load into FTM and I’m waiting till I get the new program to do it. I think I’ve waited about long enough. It may be time to cancel my order and get a refund. MacKiev, at best, does not seem to know what they’re doing.

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    I’m absolutely amazed at how they are keeping a lid on this. Mind you they don’t have forums on their site so it’s hard to find a place to leave comment. Maybe this forum should be pushed to Ancestry users more actively.
    Of course the effort required to move to another provider is significant so all of us are showing unusual constraint. However a point will come when any loyalty to Ancestry will finally go.

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    —> I’m absolutely amazed at how they are keeping a lid on this. Mind you they don’t have forums on their site so it’s hard to find a place to leave comment.

    Would you like a discussion forum set up on this newsletter’s web site?

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I am amazed & totally frustrated at the way this whole upgrade to FMT 17 has been handled. I feel personally that I was sold a pup on the back of Ancestry’s reputation & McKiev have never been honest, giving constant assurances but never delivering.
With FMT 14 we had a slick, competent bit of software which was mutually beneficial to users & Ancestry.
This is a classic case of ‘if it ain’t broke don’t try & fix it’. Ancestry were too keen to cash in by selling off a key product. If another developer offered a way to transfer to their system there would be mass desertions. I would definitely go.

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Because of the aggravation and time it is taking to get sync back will Mackiev give us a price break or something else free for our trouble.

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I share the frustrations expressed here. I feel as if I am being held hostage. Why take my money if you did not have a product to deliver?

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