USCIS Genealogy Program Improvements Announced

The following is an announcement from the U.S. government’s Citizenship and Immigration Services:

To improve efficiency and decrease wait times for USCIS Genealogy Program customers, processing of USCIS genealogy requests will transition from Washington, D.C., to the USCIS National Records Center in Lee’s Summit, Missouri.

The transition will occur between Oct. 1, 2017, and Jan. 1, 2018. There will be no change to how customers submit requests or receive responses. Other than improved service, customers should not notice any difference in the process.

Find answers to questions about the USCIS Genealogy Program transition at


Can you post a link to the source for this announcement? I am unable to locate it on the USCIS web site in general nor their genealogy web page in particular.


    You can read all about the USCIS genealogy services at:


    Dick, thanks for the refresher. At the time I posted the USCIS Genealogy page was not showing that announcement; perhaps there was a cache problem on my end.

    Jeff, if you have a point of contact with the Homeland Security’s Inspector General’s department, that would be useful. My own experience with the USCIS Genealogy department was that it had effectively walled itself off from the outside world: phone calls were immediately routed to voicemail which was never answered, and E-mail generated an auto-response which never resulted in a proper follow-up answer. The contrast between my experiences with USCIS and with NARA regarding the same set of records was as sharp as night and day.

    Liked by 1 person

I had a lot of trouble with this program getting any response from them. After I followed all their protocols I filed a complaint with Homeland Security’s Inspector Generals department. That got some action done quickly. I have a suspicion that in their investigation they found many problems preventing efficient service. I think this action here could be related to that investigation. Anything that speeds up the process is welcome.


lindalopez856280924 December 12, 2017 at 2:05 pm

I was searching online for a way circumvent the exact problem TRN describes (above) and came across your blog. I am relieved to learn that I’m not the only one dealing with the frustration of trying to reach someone — anyone! — in the genealogy department at USCIS. I paid for an A-file on an ancestor over a year ago and still haven’t received it. I have emailed and left voicemail messages many times and cannot get anyone to respond. I see that Jeff (above) had some success with filing a complaint with Homeland Security’s Inspector General and will try that now, as well. I welcome any further suggestions!


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